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Refund policy

Refund Policy

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Returns:

All goods returned for exchanges are only valid for 7 calendar days from the time you receive the original order of goods.

We accept returns only in cases of products having any manufacturing defects or wrong product delivery. Our products undergo strict quality checking and we are sure that the product being delivered is as per the design, color and fabric description mentioned on the product page. For the rest we offer exchanges.

The terms and conditions on the website are constantly changed and updated. You are recommended to review the site regularly for updates. It will be considered for the consistent users & the ones that place an order with us, that they have accepted the terms & conditions along with the changes.

Charges for reverse shipping in case of exchanges due to wrong size selection by the customer are to be borne by them. They need to send the package back to us at the address given below:

Whiskey Clothing (Unit of Subtext Opc Pvt Ltd) #214, 2nd Main, East Of NGEF, Kasturinagar, Bangalore 560043.

Please follow the below mentioned steps for easy returns :

1) You may raise a request for by writing to us using the contact page. It should be raised within the time specified above schedule.
2) The customer has to upload the pictures/ image of damaged/defective product which they have received. Make sure the damage/defect should be clearly visible in the sent picture or image.
3) On receipt of the return request, we may arrange the pickup for the damaged/defective product if found satisfactory by our Quality Assurance Team
4) The defective product to be returned should be finely packed with the original packing and tags. We will only process the refund/exchange request only after we receive the product.
5) The size changes are subject to product conditions & other parameters meeting our return policy.
6) In case you make a wrong order you have to return the product at your expense. Only after the receipt of the product at our end we will replace the product by your choice up to the same amount and courier will be sent on to paid basis.
7) All items purchased at the time of any Sale Event on our website , cannot be refunded/cancelled/replaced except for damaged products and delivery of wrong products.
8) In cases of sizes not being fit, we don't offer refunds but offer exchanges for the same. Just email us the size you need and we will process the size exchange.

Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@whiskeymister.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@whiskeymister.com and send your item to: #230, 2nd Main Road, 3rd Cross, Near New Horizon College, Kasturi Nagar, Bengaluru, Karnataka Bangalore Karnataka IN 560043.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: #230, 2nd Main Road, 3rd Cross, Near New Horizon College, Kasturi Nagar, Bengaluru, Karnataka Bangalore Karnataka IN 560043

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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